FAQ

WINGATE By WYNDHAM
 

Q.  How far are you from Yeager Airport?
A.  We are just over 8 miles west of the Yeager Airport (CRW).  Depending on traffic, this is usually a 10-15 minute drive.

Q.  Do you have shuttle service?
A.  The Wingate offers complimentary transportation to and from Yeager airport. 

Reservations confirmation and guarantee policy: 
A credit card is required as a guarantee on reservations, and a valid card must be presented at check in. Any reservation made without a guarantee will be cancelled at 4pm on the day of arrival unless special arrangements have been made. Faxed or mailed confirmation letters are available upon request.

Cancellations and charges: 
The hotel has a 4pm cancellation policy. Any guaranteed reservation not cancelled by 4pm the day of arrival will be charged a no-show charge of the entire room rate.

Check in and Checkout times: 
Check-in time is 3:00pm, and all guaranteed reservations can check in any time after 3:00. Checkout time is 12 noon. Early check-in and late checkouts can be arranged for guests with special needs. Please inquire with the front desk.

Entrances and security to the hotel: 
All doors and gates to the hotel are either only accessible by a guest cardkey or are locked after 9pm. The lobby entrance to the front desk is open 24 hours and we have 24-hour staff on property at night.

Facilities for Guests with Disabilities: 
The Wingate has ADA accessible public restrooms in the lobby of the hotel. ADA accessible guestrooms are available and should be requested at the time of making your reservation. Devices for the hearing impaired are available from the Front Desk.

Q.  Do you accept pets in the rooms?
A.  We do not offer pet rooms. If you require a pet room, please visit the Holiday Inn & Suites Charleston West located next door. They have a nice large courtyard, along with plenty of green space for your friends. We are happy to make those arrangements for you, if you wish.

Q.  Do you have internet access?
A.  Yes, we provide complimentary Wireless High-Speed Internet access in all guestrooms and in the lobby. Wired plug-in internet access with Ethernet cables are available in all rooms. We also offer a complimentary business center in the lobby with a computer workstation with Internet access and a self-service printer, copier and fax machine.

Q.  Do you have a swimming pool?
A.  No. However, we do have a large hot tub and Fitness Center at the hotel. Our sister hotel, Holiday Inn & Suites Charleston West, is directly adjacent to the Wingate and has a Pool and Fitness Complex that is open to Wingate by Wyndham guests.

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